Don’t use FAQs

  • FAQs are a terrible experience for everyone
  • If your app is so difficult to understand, invest in better UX copywriting and put detailed information where people originate questions, rather than a central mystery meat FAQ page
About the NATO alphabet The (International) Radiotelephony Spelling Alphabet, commonly known as the NATO phonetic alphabet, is the most widely used set of clear code words for communicating the letters of the Roman alphabet.

Typical FAQ

Most FAQ are full of questions you wish the customer would ask, rather than anything helpful in completing tasks

What is our product? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
How can I purchase it? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Can I purchase a premium version? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Does the product come in different colors? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Can I purchase a gift card? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Can I just send you money? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

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